How it Works
(The hardest part is choosing your reward)
Get Scooping
Start with 2 Scoops just for joining
Keep It Coming
Earn Scoops every time you shop or complete an action
Cash In
Redeem your Scoops for products, perks and surprise rewards
Loyalty discounts cannot be combined with any other discounts or promotional offers.
| Tier perks |
|
|---|---|
Frequently Asked Questions
-
Creating an account is all it takes! Once you're signed up, you'll start earning Scoops right away.
-
You can earn Scoops by signing up, making purchases, referring friends, celebrating your birthday, and more. Check here all the ways to earn Scoops.
-
Log in to your account and your rewards will be right there ready to use, or simply apply your Scoops at checkout.
-
There are three tiers: Fam, OGs and Day Ones. Everyone starts in Fam. Your tier is based on how much you spend over a rolling 12-month period: spend R3,000 within 12 months to reach OGs, or R9,000 to reach Day Ones. You move up as soon as you reach the spend amount, and that tier’s perks unlock straight away.
-
Once you reach a tier, you keep it for at least 12 months, and you can only move up during that time. After that, your tier is based on your spend over the most recent 12 months, so you’ll stay in your tier as long as you keep spending R3,000 (OGs) or R9,000 (Day Ones) within any 12-month period.
-
Your tier spend is what you pay for products after any discounts or rewards. Shipping doesn’t count, and returned orders are deducted.
-
No. Your Scoops balance stays exactly as it is; only your tier perks change. Scoops still expire 12 months after they’re earned.
-
Yes! You'll need at least 15 Scoops to start redeeming rewards. You can check your balance any time on your Loyalty page.
-
Yes! Scoops are based on what you pay after discounts, so discounted purchases still earn.
-
Yes, any orders you’ve placed since the programme launched will count. Just create an account using the same email address you used at checkout!
-
Log in to your account and your Scoops balance will be right at the top of the page.
-
Yes - Scoops expire 12 months after they're earned. Scoops are used and expire on a first in, first out basis, so the Scoops closest to expiring are always the first to be spent when you redeem. You can view your upcoming expiry dates on your dashboard.
-
Nope! Once a reward is activated in your account, it's yours to keep.
-
No, loyalty rewards can’t be combined with other discount codes or promotional offers. Free shipping still applies if your order qualifies, and you’ll still earn Scoops on orders where you’ve used a discount code.
-
Scoops earned on a returned order will be deducted from your account once the return has been processed.
-
Your birthday reward is added to your account on your birthday. If you add your birthday less than a week before it, your reward will be issued on your next birthday.
-
Unfortunately not! Scoops can only be applied before an order is completed.
-
Reach out to our support team and we'll look into it right away!